welcome and mission : carefirst 2005


	In 2005, CareFirst BlueCross BlueShield took significant steps to make noticeable improvements in the quality of care delivered to our members. We entered into new partnerships with the provider community to improve patient safety and reduce errors in care delivery. We worked to remove barriers to care experienced by members of the various ethnic groups that we serve. We offered new and innovative products to help make health care more affordable. Each of these carefully planned actions demonstrated our commitment to our 3.4 million members and to the communities in which we operate. After all, healthy futures start with such strong commitments.
	The Mission of CareFirst BlueCross BlueShield is to provide health benefit services of value to customers across the region comprised of Maryland, Delaware, and the National Capital Area. To fulfill this mission, CareFirst BlueCross BlueShield commits: To offer a broad array of quality, innovative insurance plans and administrative services that are affordable and accessible to our customers. To fairly address the needs of customers in each of the jurisdictions in which we operate. To conduct business responsibly as a non-profit health service plan, to ensure the plan’s long-term financial viability and growth. To support public and private efforts to meet needs of persons lacking health insurance. To collaborate with the community to advance health care effectiveness and quality. To foster health systems integration and health care cost containment to benefit people in areas we serve. To promote respect, fairness and opportunity for our associates.
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CareFirst, Inc. is an independent licensee of the Blue Cross and Blue Shield Association. ® Registered trademark of the Blue Cross and Blue Shield Association. ® ' Registered trademark of CareFirst of Maryland, Inc. CareFirst, Inc. and its subsidiaries and affiliates are Equal Opportunity Employers.

healthy futures
start with strong
commitments

man carrying daughter on his shoulders

www.carefirst.com

www.carefirst.com

10455 Mill Run Circle
Owings Mills, Maryland 21117-5559