Contact Us

If you have questions or concerns regarding CareFirst, the services or plans provided by CareFirst, please feel free to reach out to us.


For information on how to obtain grants or sponsorships contact Community Affairs.


For job opportunities, search our jobs database.

For employment verifications or related Human Resources support, please email or call 1-877-838-3791 / 410-998-7355.


Learn more about fraud
Report suspected fraud (form)

How to Appeal a Claim

Learn how to appeal a claim payment or denial.

Insurance Plans

Get information about group coverage.

Mailing Address

CareFirst member services mailing addresses should be located on claim forms, member ID cards and other member specific documents. If you need a specific mailing address, please contact your Broker or CareFirst Representative.


Concerned about privacy? Please review our Notice of Privacy Practices. If you have a concern, you may contact the Privacy Office at 800-853-9236.

Quality of Care Complaints

Email us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network or call Member Services at the telephone number on your ID card.

Site Feedback

If you have comments or questions about our website, please submit your question to us and we will get back to you.