Behavioral Health and Substance Use

woman having a conversation

Every day millions of Americans are affected by mental health conditions. In a given year, one in five adults experience mental illness and these issues are just as prevalent with children.1 Through their CareFirst benefits, members have access to a network of behavioral health providers who are able to assist with a variety of conditions such as anxiety, depression, eating disorders, substance abuse issues and more. As part of our Total Care and Cost Improvement (TCCI) program, CareFirst provides behavioral health care coordinators who work closely with members to:

  • Help find the right mental health provider for their needs and schedule appointments
  • Create a personalized action plan
  • Understand and comply with treatment
  • Examine lifestyle choices which may be affecting their condition
  • Locate additional resources
  • Identify warning signs of relapse

As we continuously review our member population to identify those who would benefit from additional support, your employees may be proactively contacted by a CareFirst behavioral health care coordinator. CareFirst members may also self-refer into this care coordination program by calling 800-245-7013 or by visiting

1Source: National Alliance on Mental Illness